Return Policy for Arsin Rug Gallery

## Arsin Rug Gallery Return Policy

At Arsin Rug Gallery, we prioritize your satisfaction above all else. With our commitment to quality and dedicated service, we aim to make your purchasing experience seamless and rewarding.

Please note that this return policy applies solely to private consumers and not to designers, dealers, or auction houses. If you are from the trade and have inquiries, please contact us for further assistance.

### Shipping Policy:
For detailed information regarding our shipping policies, including free shipping details and international shipping conditions, please refer to the [Shipping Policy page](

### 3-Day Return Window:
If you are not completely satisfied with your rug within 3 days of receiving it, you may return it for a full refund. You will be responsible for the return shipping costs and insurance. Contact us to initiate the return process. If we do not hear from you within three days of delivery, the sale will be considered final.

### Return Process:
1. **Contact Us:** To initiate a return, please contact us at [email protected] or by phone at +1-214-748-5180. Provide your order number and the reason for the return.
2. **Shipping Instructions:** Once your return is approved, we will provide you with detailed shipping instructions. Please ensure that the rug is securely packaged to avoid any damage during transit.
3. **Processing Time:** After we receive the returned rug, we will inspect it to ensure it is in its original condition. Refunds will be processed within 5-7 business days of receiving the return.

### International Customers:
For customers located outside the USA, you have 3 days after receiving the rug to request a return. You will be responsible for all shipping, insurance, local duty, and VAT charges. Refunds will be issued within 5-7 business days of receiving the returned rug and confirming its original condition. Contact us at [email protected] or by phone at +1-214-748-5180 to initiate the return process.

### Conditions for Final Sale:
All sales will be considered final under the following circumstances:
– Specific alterations were requested for the rug, such as resizing or custom modifications.
– Damage occurred to the rug while in your possession.
– No one is available at the specified location to receive the delivery, resulting in the rug being returned to Arsin Rug Gallery (in such cases, the buyer will be responsible for all shipping and handling charges).

### Additional Information:
Please note that return shipping costs and insurance are the responsibility of the customer. Refunds will be issued to the original method of payment. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

### Contact Us:
If you require further clarification or have any questions, please don’t hesitate to reach out to us at Arsin Rug Gallery. You can contact us via email at [email protected] or by phone at +1-214-748-5180. We are here to address any concerns and ensure that you proceed with confidence in your rug purchase..